Recent Work

AIUC is building the trust infrastructure for enterprise AI — a SOC 2 equivalent for AI agents, combining a certification standard, red-team audits, and liability insurance tied to results.

Lemma is a modern financial platform built specifically for medical practices like dental, physical therapy, and behavioral health clinics. It acts as a "command center" designed to handle the complexity of insurance payments while providing modern day banking solutions like bill payments, payment reconciliation, and more.

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Guests got stuck before ever reaching search. Basic questions like "How does Turo work?" were the fifth-highest driver of support contacts, representing 4% of all inbound volume, and the existing chatbot couldn't answer them.

As Turo was experiencing hyper growth, support costs were on track to exceed $90M by 2026. We needed better tools to boost agent productivity and ensure customer satisfaction.

Prior to me joining, Turo's search experience was optimized for conversion, not discovery. We made it difficult for guests to find the right car. We redesigned the experience from the ground up during one of Turo's fastest periods of growth, resulting in +$15m GBV, +2% trip days, and our highest booking conversion to date.